VIP End-user Technical Support

Location: Washington, DC
Date Posted: 05-11-2018
Job Title:          VIP End-user Technical Support
 
Job Code:         10942966

Job Location:    Washington, DC

 
Imagine One is seeking a wide range of candidates, with all levels of experience, to serve as VIP End-user Technical Support for a large Navy support contract.  

 
Work will be performed in Washington, DC
 
 
Experience Requirements:  
  • Face-to-face VIP end-user technical support for desktop/laptop computers and mobile devices
  • Familiar with Navy Marine Corps Intranet (NMCI) NGEN workstation environment and processes
  • Providing IT customer technical support on Microsoft operating systems and network services.
  • Able to configure Microsoft Office user settings
  • Proficient in resolving Microsoft Office issues
  • DOD and DON Information Assurance and Computer Network Defense policies and directives
  • DISA Common Operating Environment
  • NMCI Enterprise Tool (NET) to and Move, Add, Change (MAC) requests
  • Liaison between end-users and NMCI support.
  • Management of Navy Marine Corps Intranet (NMCI) assets, peripherals and user accounts
  • Install/configure software included in the NMCI Core Build
  • Install/configure software that is not included in the NMCI Core Build
  • Track, diagnose, coordinate help desk support for and assist in resolution of NMCI user technical problems
  • Mobile device configuration management
  • Must be eligible for SECRET DoD Security Clearance
  • DoD 8570 Certified: Security+ CE
  • Strong problem solving, priority setting, and collaboration skills
  • Ability to communicate and explain issues to other teams
  • Good verbal and written communications skills
  • Strong problem solving, priority setting, and collaboration skills
  • Ability to communicate and explain issues to other teams
  • Good verbal and written communications skills
 
 
Educational Requirements: 
  • Associate Degree (AS/AA) or Bachelor Degree (BS/BA) in a relevant field, or possessing Systems Administrator expertise gained through prior education/training/employment such as military occupational specialty or classification
  • A computing environment certification such as Microsoft Certified Professional (MCP)



Security Requirements:  
  • Must be eligible for DoD SECRET Security Clearance
  • DoD 8570 Certified: Security+ CE

 
Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing Master’s degree); employee training, development and education programs; profit sharing; advancement opportunities; and much more! Imagine One is an Employee Owned Company!
 

EEO/AA Employer. Protected Veterans and individuals with disabilities encouraged to apply.
 
 
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