ServiceNow Administrator (NMMES)

Location: Norfolk, Virginia
Date Posted: 11-01-2018
Job Title:           ServiceNow Administrator  (NMMES)

Job Code:          11549258

Job Location:    Norfolk, Virginia
The ServiceNow Administrator is responsible for designing, supporting, developing, configuring, testing, implementing, and maintaining the ServiceNow environments. The ServiceNow Administrator will work closely with customers, developers and IT department leads to configure ServiceNow to meet the needs of the organization.  Candidates with similar experience with other applications are encouraged to apply

DUTIES AND RESPONSIBILITIES include the following.
  • STIG and patch ServiceNow application
  • Working directly with end users to resolve support issues and fulfill requests within ServiceNow.
  • Monitoring health, usage and overall compliance of ServiceNow and its applications.
  • Develops/implements new configurations and customizations for ServiceNow.
  • Developing system integrations and process automation within the ServiceNow instance and other Information Services applications.
  • Creating and configuring Notifications, UI Pages, UI Macros, Formatters, etc. in ServiceNow.
  • Coordinating and facilitating application and platform upgrades.
  • Creating ServiceNow reports and dashboards.
  • Implements new ServiceNow modules
  • Maintains an understanding of ServiceNow modules and software licensing functionality.
  • Providing updates, status and completion information to tickets in the work queue regarding current assigned incidents, resolution efforts, and projects.
 Experience Requirements:  
  • Must have thorough understanding of ITIL/ITSM processes.
  • Knowledge of Risk Management, Compliance, Audit, Information Security and Technical Privacy.
  • Knowledge of ServiceNow applications for Incident, Change, Problem, CMS, Facilities, Knowledge, CMDB and reports / metrics, as well as Performance Analytics.
  • Experience with Active Directory, LDAP, SSO in an administrative capacity.
  • In depth understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow including, but not limited to Incident Management, Change Management, Problem Management, Asset Management, CMDB Management, Service Catalog, Knowledge Management, and Service Portal modules.
 Educational Requirements: 
  • Associate Degree (AS/AA) or Bachelor Degree (BS/BA) in a relevant field, or possessing Systems Administrator expertise gained through prior education/training/employment such as military occupational specialty or classification
  • Must meet Information Assurance Technical (IAT) Level II certification criteria specified in DoD 8570-01M which includes:
  • Security+CE, (or one of the following equivalents: GSEC, SSCP, or CCNA-Security)
  • A computing environment certification such as Microsoft Certified Solutions Associate (MCSA), or an equivalent

Security Requirements:  U.S. Citizenship required. Candidate must have a favorably adjudicated SSBI or SSBI-PR updated within the past 5 years with eligibility for a top-secret DoD security clearance. Candidates meeting all positions requirements except the clearance requirement are encouraged to apply for future consideration 
Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing Master’s degree); employee training, development and education programs; profit sharing; advancement opportunities; and much more! Imagine One is an Employee Owned Company!

EEO/AA Employer. Protected Veterans and individuals with disabilities encouraged to apply.

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