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VIP End-User Technical Support Lead (NMMES)

Washington, DC
Job Title:                VIP End-User Technical Support Lead (NMMES)
Job Code:              12919057

Job Location:        Washington, DC, Washington Navy Yard

Imagine One has an immediate opening for a wide range of candidates, with all levels of experience to serve as a Lead VIP End-user Technical Support for a large Navy support contract.  Work will be performed at the Washington Navy Yard, Washington, DC.

Working hours are 6:00am to 2:30pm; Mon - Fri

Experience Requirements:  
  • Three to Five years’ experience as an end-user technical lead
  • ACTR experience with the Navy is strongly preferred
  • Track, diagnose, coordinate help desk support and assist in resolution of NMCI user technical problems
  • Face-to-face VIP end-user technical support for desktop/laptop computers and mobile devices
  • Familiar with Navy Marine Corps Intranet (NMCI) NGEN workstation environment and processes
  • Provide IT customer technical support on Microsoft operating systems and network services.
  • Able to configure Microsoft Office user settings and Proficient in resolving Microsoft Office issues
  • DOD and DON Information Assurance and Computer Network Defense policies and directives
  • DISA Common Operating Environment
  • NMCI Enterprise Tool (NET) to and Move, Add, Change (MAC) requests
  • Liaison between end-users and NMCI support.
  • Manage Navy Marine Corps Intranet (NMCI) assets, peripherals and user accounts
  • Install/configure software included / not included in the NMCI Core Build
  • Mobile device configuration management 
  • Strong problem solving, priority setting, and collaboration skills
  • Ability to communicate and explain issues to other teams
  • Good verbal and written communications skills
Educational Requirements: 
  • Associate Degree (AS/AA) or Bachelor Degree (BS/BA) in a relevant field, or possessing Systems Administrator expertise gained through prior education/training/employment such as military occupational specialty or classification
  • A computing environment certification such as Microsoft Certified Professional (MCP)

Security Requirements:  
  • Must have DoD SECRET Security Clearance
  • DoD 8570 Certified: Security+ CE

Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing Master’s degree); employee training, development and education programs; profit sharing; advancement opportunities; and much more! Imagine One is a woman/employee-owned business!

EEO/AA Employer. Protected Veterans and individuals with disabilities encouraged to apply. 

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